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Refunds and cancellation

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What you're buying

Indably is an online service. It's available the moment you sign up, from any browser, and nothing is shipped. You pay monthly, in advance, for the brands in your account and any add-ons you've switched on. Prices are in rand and shown before VAT on the pricing page; every invoice is a full tax invoice from Xee Holdings (Pty) Ltd.

The free trial

Every new account gets 14 days free with everything switched on. We don't ask for a card to start. If you add a card before the trial ends, your first month starts that day. If you don't, scheduled posts pause until you do. Nothing is deleted.

Cancelling

You can cancel at any time under Billing in Indably, or by emailing billing@indably.com from the address you sign in with.

  • Your account keeps working until the end of the month you've paid for. We don't charge you again.
  • Your posts, reports and settings stay available to export for 30 days after that, then the account is closed and deleted as described in deleting your data.
  • Switching off an add-on (WhatsApp through Indably's line, or Connect your AI on a brand) takes it off your next invoice.
  • Removing a brand takes it off your next invoice.

Refunds

Because you pay a month at a time and can cancel whenever you like, we don't refund part of a month you've already started.

We do refund, in full, to the card you paid with:

  • any amount we charged in error, or twice;
  • a month in which Indably was unavailable for more than three days in total through our fault;
  • anything the Consumer Protection Act or other South African law entitles you to.

Ask at billing@indably.com with the invoice number. We answer within two business days, and approved refunds reach your card through PayFast within ten business days.

What we don't refund

Ad spend. Ads run in your own Meta, LinkedIn, Google and TikTok ad accounts, and each network bills you directly. Indably never takes or holds ad money, so spend is between you and the network.

If a payment fails

We try again three days later, up to three times, and tell the account's Owners each time. After the third failure the account is paused: nothing publishes until the card is updated. Nothing is deleted.

Questions

billing@indably.com, or Xee Holdings (Pty) Ltd, 160 Belmont Road, Effingham Heights, Durban North, 4051.